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Policies

We value your privacy.

At Bella Fio, we strive to give our customers the most enjoyable shopping experience possible. To make sure that happens, we make sure our store policies are fair, clear and transparent. Read on to see all our policies below. If you can’t find the exact information you’re looking for, please get in touch and we’ll do our very best to help you out.

Payment  At this time PayPal is our only accepted form of payment.

Shipping: Our current ship time for an order containing only in-stock items is 2-4 business days. 

 All US orders of $50 or more get free shipping. We will ship out USPS First Class Mail or Priority, depending on the weight of the package.

Shipping prices will be shown in the shopping cart before you are asked to pay. 

(Please note the below shipping times begin after your order has actually shipped, not from the time your order is placed)

US Orders: Orders shipping to a US address will ship via USPS First Class mail if under 16 oz which takes around 3-5 business days; sometimes longer. If over 16 oz, they will ship via USPS Priority Mail, which arrives in approximately 2-3 business days; sometimes longer.  US orders of $50 or more will ship for free.  

International Orders: We do not currently offer international shipping.

 
Returns Policy

If you're not completely satisfied with your purchase, please contact me within 5 days of receipt of the yarn via the contact page or email me at bellafioyarn@gmail.com. Items must still be in twisted skein format as you received them. 

Once received, we will process your refund within several business days. 

Shipping charges are not refunded.

Exchanges. We don't offer exchanges. You'll need to return the items you no longer want and we will process that. To receive the items you do want, please place a separate order for those items to ensure they don't sell out. 

Items can be returned to:

Bella Fio

1125 S. Broadway St.

Grove, OK 74344

We want your entire experience with us to be enjoyable! If you are unhappy in any way, please email us and we will work with you to make sure you're happy. Thank you for visiting our site and enjoy your shopping!